Privacy Policy

We care about your privacy!

Family Goes Out’s mission is making family outings and holidays much easier and enjoyable by providing them with all the information they need about services, accommodations, outings and activities in Greece. We need to collect, use and disclose personal information in order to help us achieve this goal. That’s why we need to collect data to help you create the most suitable and pleasant stay in Greece.

This Privacy Policy is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Collected Data

There is a range of situation in which your personal information can help us to provide you a better service. All collected user data are is needed to facilitate your travel arrangements and travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

  • contact information (such as name, residential city, telephone number, email address, family member and age);
  • travel-related details including travel interest, location preferences, type of accommodation, services (like baby gear/transportation/type of vacation), travel facilities, arrival and departure dates,
  • Information of family members, age of kids, general vacation budget…

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

This collection will occur:

  • when you communicate with us either in person, by telephone, letter, email;
  • when you visit our websites;
  • when you fill one of our form (Travel Light, Tailor Made, or Newsletter form);
  • when you connect with us via social media.

How we use collected data

    • to evaluate the use of the Family Goes Out Website;
    • to improve your experience on the Family Goes Out Website;
    • to assess the efficiency of our advertisements, contests and promotional activity;
    • to tailor the experience of using our websites to your personal preferences, as well as to assess (anonymous and aggregate) statistics on user activity on our websites, such as the time of your visit, whether you have visited the same website before and what website contained the link to our website;
    • to make using the Family Goes Out Website easier and to better customize the Family Goes Out Website to match your interests and suit your needs;
    • to ensure that your future activities on and your experience of the Family Goes Out Website are faster. For example, a website is able to know whether you have already provided your personal data and therefore to not ask for them again;
    • to recommend services (including third-party products and services) we believe may be of interest to you;
    • to allow you to participate in contests and promotional activities;
    • to offer you the products and services you are asking for;  
    • to send you information you have requested;
    • to respond to your questions or comments.

With who we share your data

We understand and accept our responsibility to protect Service Data and Secure Data. We use strict access control mechanisms, network isolation, and encryption to ensure that Secure and Service Data is only available to authorized personnel.

We take your protection very seriously. We assure you that neither sell nor lend your data to other providers, will never your data to other providers. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this Privacy Notice.

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements (e.g hotels etc.) .We also work with carefully selected suppliers that carry out certain functions for the purposes of completing tasks and providing services to you on our behalf. You should also be aware that some product of our suppliers may need additional information such as dietary restrictions / preferences, health or physical fitness information) to determine whether you can participate activity.

However, Family Goes Out disclose only the personal data that is necessary for the third party to deliver the service. When we share personal data with the other organizations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Your rights

Data Subject Rights & Your Choices
Subject to certain local laws, you have certain rights with respect to your information as further described in this section.

Your Legal Rights. If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us at [email protected] at any time. Your local laws may permit you to request that we:

  • provide access to and/or a copy of certain information we have about you;
  • prevent the processing of your information for direct-marketing purposes;
  • update information which is out of date or incorrect;
  • delete certain information which we have about you;
  • delete all the information we have about you;
  • restrict the way that we process and disclose certain of your information;
  • transfer your information to a third party provider of services; and
  • revoke your consent for the processing of your information.

Family Goes Out will respond to any such request, and, any appropriate request to access, correct, update or delete your personal information without expressive delay.

We will promptly fulfill your request to delete your personal data unless id this data required to be retained by law. Also we will not be able to delete information that is required to maintain our business purpose or that is required to facilitate your contract with us.

Cookies Policy

We also collect information about your use of our platform through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on Family Goes Out.

By using the Service, you consent to the use of cookies.

 

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Withdrawing consent using your browser or device settings

The easiest way to withdraw your consent to Cookies is via the settings of the browser or device you are using to access our services. Internet browsers such as Chrome, Safari, Firefox, Opera and Edge have settings that allow you to control the way your information is collected and shared. Typically, these browsers allow you to view all the cookies they are storing on your device, delete your cache of cookies, and adjust your preferences for future collection. Guides on how to access and use such functionality are available at https://www.aboutcookies.org.

The downside of using browser or device settings to withdraw your consent is that it will have the effect of disabling many of the Cookies that are essential to enabling our services to function – the impact of this is that some or all of the features and functionality we offer may stop working. Because of this, we would recommend taking a more targeted approach to withdrawing your consent. For example, if you wanted stop Cookies being used for the purposes of serving you interest-based advertisements, then instead of blocking all cookies, you could instead opt-out of these on a case-by-case basis following the steps set out below.

Opting out of Cookies being used for Advertising

Although there is currently no ‘one size fits all’ button that enables you to universally block the use of all Cookies for advertising purposes, if you click on How to opt-out of third party advertising via Cookies below you can find out how to stop your information being used for these purposes by each one of the third party advertising solution providers we’ve partnered with (let’s call them “Third Party Ad Solutions”) on a case-by-case basis or via the advertising standards bodies linked to below. When you opt-out of or block interest-based advertising that’s delivered by Third Party Ad Solutions, you’ll no longer receive advertisements from those Third Party Ad solutions on Skyscanner or on other websites as you move around web. However, you’ll continue to receive interest-based advertising that’s delivered by us when you’re on our services, for example if you search for a flight from London to New York we may serve you with ads for Hotels in New York.

Many browsers and other third parties provide specialised ad-blocking software, ‘extensions’ or tools that enable you to block the use of all cookies for advertising purposes. If you access our services from an iOS or Android device, you can also control how your information is used for advertising purposes in your device settings.

You can find some helpful information about how to manage and limit your exposure to online interest-based advertising more generally at http://optout.aboutads.info, http://optout.networkadvertising.org and http://youronlinechoices.org. You can use these services to opt-out of the majority of interest-based advertising on our services. If you would prefer to opt-out on a provider-by-provider basis you can do that by following the instructions by clicking on the expandable layer below.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Family Goes Out uses “Remarketing” services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Facebook

Facebook remarketing and advertisement service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Sumo me

Sumo me Privacy Policy can be viewed at https://help.sumo.com/hc/en-us/articles/218958727-Privacy-Policy

External links

familygoesout.com website may contain links to external websites that are not provided or maintained by or in any way affiliated with Family Goes Out.

Family Goes Out does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. We are not responsible of their privacy notices of other sites and we recommend that you examine the privacy statements posted on those other websites to understand their procedures of collection, using and disclosing personal information.

How long we keep your information

Family Goes Out retains your information as long as it is necessary and revenant for its operations. In addition we may retain information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes and take other action permitted by law.

Changes to this privacy notice

We reserve the right to modify this privacy notice at any time. Any changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Newsletter

Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter.

When subscribing to our newsletter, we will store your IP address as well as the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of receiving our newsletter. No data is transferred to third parties. Nor is any of this information matched to any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time.

We will not compare the data collected during newsletter registration with any other data that might be collected by other components of our site.

Use of MailChimp

We use MailChimp to send our newsletter to our subscribers. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States

Further information about the data protection offered by MailChimp can be found at: http://mailchimp.com/legal/privacy/.

You may cancel your newsletter subscription and revoke your consent to the storage of this data at any time with future effect. For instructions to take this step, please refer to the confirmation email and each newsletter.

How can you contact us

Ιf after reviewing this Privacy Notice, you have any questions, complaints or privacy concerns, or would like to make any requests in relation to your Personal Information please send an email to [email protected]

 

 

Effective date: May 23, 2018

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